Production: New User Sign up Impacted

Incident Report for Ratio

Resolved

The incident has been resolved, new users can once again sign up.

Posted May 17, 2023 - 14:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 17, 2023 - 14:08 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 17, 2023 - 14:04 UTC

Investigating

We are currently investigating this issue.

Posted May 17, 2023 - 13:55 UTC

This incident affected: Ratio APIs (Ratio Production API) and Frontend Components (Production Embedded App).